Declined Transactions in Stripe

If a customer receives a message indicating that their transaction was declined when trying to pay their invoice, you will need to follow the following steps to find out the reason for the error.
  1. Log into your Stripe account.
  2. Click the "Customers" option in the sidebar or use the search field to find the customer.
  3. Click on the customer in the results to view their profile.
  4. Under the "Payments" heading you can view the customer's recent payments.  
  5. Click on a payment and look at the Status field under the Payment Details heading where the error message will be displayed if the transaction couldn't be processed.
  6. The error may be specific or it may be generic in which case you can find more information about declined transactions from Stripe here: Declines.


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